What should I do if I need emergency services? 

If you are involved in a situation where the vehicle has been impacted (crash sensors and airbags have been deployed), an automatic eCall will be triggered by the car to the emergency services. Your central control display will appear blank and only show you the call connecting. You will then be able to speak with the emergency services to request assistance. If the emergency services do not receive an audible response they will use the vehicle telematic data to send emergency services to the vehicles location. Whether you are involved in or witness a situation that requires emergency services (Police, Fire or Ambulance) and your vehicle has not recognised any impact you can initiate a manual eCall. The eCall button is located in the overhead console with an ‘SOS’ logo on it. Please press and hold for 3 seconds to be connected to and speak with the emergency services. 

What should be done if a warning light is illuminated in my vehicle or a fault occurs?

Please follow any instructions on the driver's display first. If necessary, please get in touch with your local Changan Dealer to book an appointment.

Do I have roadside assistance?

What do I do in the event of a breakdown?

Please call Changan Assistance on 0208 603 9609. They will organise help and ensure that you are mobile again as soon as possible.

What do I do if I get a puncture?

Changan Assistance will help in the event of a puncture. They can help temporarily repair a tyre (if possible) or relay you to your local Changan Dealer for a permanent repair or tyre replacement. Changan Automobile does not cover the cost of replacement tyres as punctures are not classified as a manufacturing defect. Generally, a tyre can only be repaired if it is a small puncture (less than 6mm in diameter) and falls within the central ¾ of the tyre. Anywhere else is deemed unsafe to repair as it is too close to the sidewall. Other factors to take into consideration are what the tyre was punctured with and the general condition of the tyre (when considering the British Standard BSAU159 regulations). If the tyre is showing any sidewall damage, if there is visible bead wire or the rubber is distorted and cracking, then the tyre cannot be safely repaired and will need replacing.

If I am in an accident or my car is damaged, what should I do?

In case of any kind of accident or damage, report this without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at your local Changan Dealer. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for the UK can be found here: https://www.gov.uk/vehicle-insurance/if-youre-in-an-accident.

What happens in the case of maintenance/inspection?

When your vehicle is due for a service, please contact your local Changan Dealer so that you can book a time that is convenient for you.

Do I get a courtesy car when my Changan is in for repairs?

Yes, if you experienced a breakdown, a courtesy car will be provided via our Changan Assistance team for a set period. For any normal maintenance or inspection appointments, please speak with your local Changan Dealer for availability.

Can I carry animals in my car?

Please check with your finance provider, but generally, yes, you are allowed to safely carry animals in your vehicle, following local laws. You will be liable for any damage they may cause (for example, a rip in the material) and any excessive cleaning costs when returning your vehicle.

Insurance

You are responsible for obtaining your own insurance cover from the date the vehicle is collected. The cost of car insurance varies depending on several factors such as the vehicle specification, your age, driving experience and where the vehicle is to be kept. Your insurance provider must be an authorised provider of motor insurance in the UK (i.e. approved by the FCA). If you drive abroad, you must make sure the insurance includes this cover, and you may want to check with your insurer if your policy has extra cover for things like theft or damage.

Where can I get information about parts and accessories?

Please speak with your local Changan Dealer to discuss accessories available for your vehicle. They will be able to arrange the purchase and installation of these.

Which Changan Automobile models are available in the UK?

The Changan Deepal S07  electric mid-size SUV is already available. The compact class SUV Changan Deepal S05 can now be ordered at your local Changan Dealer. The plug-in hybrid versions of both models will follow later on this year. We then plan a phased launch of a range of Changan Automobile models in the market.  

Where can I find technical data and equipment variants?

All technical data and equipment overviews can be found in our online configurator as well as on our model pages under "Technical data".

What are the biggest differences between the Changan Deepal S05 and the Changan Deepal S07?

The Changan Deepal S05 is the more compact, price-oriented model, which also offers a powerful all-wheel-drive variant despite a smaller battery. The Changan Deepal S07 offers generous space and high-quality equipment - perfect for families and comfort lovers.

Where can I configure the models?

You can configure both models on our website here .

Which battery is installed in the models?

The Changan Deepal S05 uses an LFP battery of around 69 kWh, while the Deepal S07 comes with an NCM battery of around 80 kWh.

How far can I drive on one charge?

How long does it take to charge the Changan Deepal S07?

The Changan Deepal S07 supports 11kW AC charging and up to 93kW DC fast charging.
AC charging (11kW): Approximately 7.5 hours for a full charge – ideal for overnight charging at home.
DC fast charging (93 kW): Approximately 35 minutes to charge from 30% to 80%.
The actual charging time may vary depending on the charging power of the station and environmental conditions.

How long does it take to charge the Changan Deepal S05?

The Changan Deepal S05 supports 11kW AC charging and up to 200kW DC fast charging.
AC charging (11kW): Approximately 7.5 hours for a full charge – perfect for overnight charging.
DC fast charging (200 kW): Approximately 150 miles of range in just 15 minutes.
Charging time may vary depending on the charging station's output power and environmental factors.

Is there bidirectional loading? Can it also be used to store electricity in the house?

Not yet, but we are working on making this technology available.

Can I use the vehicle to operate electrical devices while camping?

Yes. Both the S07 and S05 support the V2L (vehicle-to-load) function with an output power of up to 6 kW. With the correct adaptor, you can easily operate or charge electrical devices such as kettles, lamps or laptops on the road or while camping. Please speak to your local Changan Dealer for more information.

What should I do with the battery if I want to scrap the vehicle?

Please get in touch with your local Changan Dealer if battery recycling or disposal is required. Our dealers will assist you in organising a professional and environmentally friendly take-back and disposal in accordance with the applicable regulations.

Where can I get information about future products?

Always check our website for upcoming model launches and news about Changan UK.

Should my vehicle come with mats?

Changan Automobile UK provide mats, luggage covers and locking wheel nuts with all vehicles at cost value. Providing this to customers is at the discretion of your Changan Dealer.

In which BEV (Battery Electric Vehicle) segment does the Changan Deepal S07 belong?

BEV is not a segment in itself; it is a powertrain. The Deepal S07 for the UK is in the D-SUV segment, which challenges the Tesla Model Y & VW ID4 as comparisons.

What are the financial options for buying a Changan Deepal S07?

You have a few options, and your local Changan Dealer will be happy to discuss all purchasing options with you.

What is the size of the Changan Deepal S07?

You can find information about the dimensions of the car here.
Length (mm) 4,750
Width (mm) 1,930
Height (mm) 1,625
Wheelbase (mm) 2,900

What is the wheel size?

We currently have 20” wheels available; however, you will be able to order your vehicle with 19” wheels if you wish.

What exterior colours are available for the Changan Deepal S07?

5 colours: Black, Grey, White, Green & Orange

Can I have a towbar retrofitted?

Currently, a towbar can only be fitted at the factory when configured with your vehicle. However, please speak with your local Changan Dealer for more information.

What is the towing capacity of the Changan Deepal S07?

The maximum towing capacity is 1500kg. The maximum load of capacity of the hitch ball head is 75kg.

Are there autonomous driving features?

Yes, this is an ‘L2 driving system’ where autonomous features will control elements of the drive such as steering assist, lane keeping assist, braking assist and so on. Drivers must constantly monitor the road and vehicle.

What is the base price?

The on-the-road price is £39,990.

Is the tow bar included in the base price?

No, this is an optional extra.

How much is the battery capacity?

Rated Capacity (A-h) 227

What is the max speed?

112mph

What is the range?

Up to 295 miles (WLTP). Due to different usage conditions, the actual range may vary.

What is the charging time?

The charging port is a CCS Type 2. Using a rapid charging station can see the vehicle charged from 30% to 80% in 35 minutes.

What is the motor power and torque?

Rated torque 95.5 Nm
Peak torque 320 Nm

Is it AWD?

Not currently, RWD only.

Does it have ADAS?

Yes. ADAS, or Advanced Driver Assistance Systems, are electronic safety and convenience features in a car that use sensors, cameras, and software to help the driver. These systems work to reduce accidents by assisting with tasks like parking, lane keeping, and emergency braking, and range from simple aids like parking sensors to more complex automated functions.

Is there a dashboard?

Yes, but instead of an instrument cluster behind the steering wheel, everything is managed through the Central Control Display, with driver assists also available in the Heads-Up Display (HUD).

What sound system does it have?

The Deepal premium 350W sound system has 14 speakers, including the Driver Headrest Speaker.

What is the E-NCAP rating?

5 stars.

How many airbags are there?

7 in total;
1x Driver's frontal airbag
1x Front passenger’s frontal airbag
2x Side airbags
1x Driver-side far-side airbag
2x Side curtain airbags

How safe is the car? What materials were used?

Alongside the airbag system, the Deepal S07 has multiple safety features, such as; Brake Assist (BA), Anti-lock Braking System (ABS) and Electronic Brake Distribution (EBD), Electronic Stability Program (ESP), Traction Control System(TCS), Hill Hold Control (HHC), Hill Descent Control (HDC), Electronic Parking Brake (EPB), Front Pre-tensioned & Force-limiter Seat belts, Front Height Adjustable Seat belts, Rear Left/Right Pre-tensioned & Force-limiter Seat belts, Seat belt Reminders, Child Safety Locks (Electronic), Child and Pet Presence Detection, 360° View Camera with Transparent Chassis, 360° Dash Camera, Tyre Pressure Monitoring System (TPMS).

Are the interior fabrics vegan-friendly?

Yes, the seats and steering wheel are.

Does it have reverse assistance?

Yes, alongside the 360° View Camera, you will have Rear Collision Warning (RCW), Rear Cross Traffic Alert (RCTA) and Rear Cross Traffic Braking (RCTB).

Does it have emergency steering assistance and braking?

Yes, many features and systems will help assist the driver, such as;
Integrated Adaptive Cruise Control (IACC)
Front Collision Warning (FCW)
Automatic Emergency Brake (AEB)
Lane Keep Assist (LKA)
Lane Departure Warning (LDW)
Car Follow, Stop & Go
Safe Distance Warning (SDW)
Traffic Sign Recognition (TSR)
Intelligent Speed Limit (ISL)
Blind Spot Detection (BSD)
Lane Change Assist (LCA)

Does it have regenerative braking?

Yes

Does it have 5G & Wi-Fi connectivity?

Yes.

Does it have personalised voice commands?

Yes, say ‘Hi Deepal’!

Does it have a remote smartphone application?

Yes, download the MyChangan App in both the Google Play Store and Apple Appstore. You can then view information about your vehicle and control features such as heating and climate.

Can I connect my smartphone device to the vehicle?

Yes, you can connect wirelessly to both Android Auto and Apple CarPlay. You can also utilise Bluetooth functions.

What kind of keys do I get?

With your brand-new Deepal S07, you will get a Smart Key with a key blade. You can also share a Digital key using the MyChangan App. You can purchase key covers to allow you to connect to a keyring from your local Changan Dealer.

Can someone else drive my car?

Yes, as long as the person is insured to do so, you can share the Digital key to allow access.

Does my vehicle have a tracker?

No, we do not provide a tracking service. However, we are working on making this technology available soon. Currently, you are protected by a Thatcham Category 1 alarm and immobiliser.

How often will a service be needed?

Every 12 months or 12,000miles whichever is sooner.

In which segment does the Changan Deepal S05 belong?

The Deepal S05 for the UK is in the C-SUV segment, which challenges the VW ID4 and Kia EV3 as comparisons.

What are the financial options for buying a Changan Deepal S05?

You have a few options, and your local Changan Dealer will be happy to discuss all purchasing options with you.

What is the size of the Changan Deepal S05?

You can find information about the dimensions of the car here. Length (mm) 4,598 Width (mm) 1,900 Height (mm) 1,600 Wheelbase (mm) 2,880

What is the wheel size?

We currently have 20” wheels available.

What exterior colours are available for the Changan Deepal S05?

5 colours: Andromeda Blue, Ganymede Grey, Deep Space Black, Moonlight White & Mercury Silver

Can I have a towbar retrofitted?

Currently, a towbar can only be fitted at the factory when configured with your vehicle. However, please speak with your local Changan Dealer for more information.

What is the towing capacity of the Changan Deepal S05?

The maximum towing capacity is 1600kg.

Are there autonomous driving features?

Yes, this is an ‘L2 driving system’ where autonomous features will control elements of the drive such as steering assist, lane keeping assist, braking assist and so on. Drivers must constantly monitor the road and vehicle.

What is the base price?

The on-the-road price is £37,990.

Is the tow bar included in the base price?

No, this is an optional extra.

How much is the battery capacity?

Rated Capacity (Ah) 181.5

What is the max speed?

112mph

What is the range?

Up to 301 miles (WLTP) in the RWD or up to 277 miles (WLTP) in the AWD. Due to different usage conditions, the actual range may vary.

What is the charging time?

The charging port is a CCS Type 2. Using a rapid charging station the vehicle can be charged from 30% to 80% in 15 minutes.

What is the motor power and torque?

Power 272 HP Peak torque 290 Nm

Is it AWD?

Yes, both RWD and AWD versions are available.

Does it have ADAS?

Yes. ADAS, or Advanced Driver Assistance Systems, are electronic safety and convenience features in a car that use sensors, cameras, and software to help the driver. These systems work to reduce accidents by assisting with tasks like parking, lane keeping, and emergency braking, and range from simple aids like parking sensors to more complex automated functions.

Is there a dashboard?

Yes, but instead of an instrument cluster behind the steering wheel, everything is managed through the Central Control Display, with driver assists also available in the Heads-Up Display (HUD).

What sound system does it have?

The Deepal premium 350W sound system has 14 speakers delivering an exceptional audio experience.

What is the E-NCAP rating?

5 stars.

How many airbags are there?

7 in total; 1x Driver's frontal airbag 1x Front passenger’s frontal airbag 2x Side airbags 1x Driver-side far-side airbag 2x Side curtain airbags

How safe is the car? What materials were used?

Alongside the airbag system, the Deepal S05 has multiple safety features, such as; Brake Assist (BA), Anti-lock Braking System (ABS) and Electronic Brake Distribution (EBD), Electronic Stability Program (ESP) , Traction Control System(TCS), Hill Hold Control (HHC), Hill Descent Control (HDC), Electronic Parking Brake (EPB), Front Pre-tensioned & Force-limiter Seat belts, Front Height Adjustable Seat belts, Rear Left/Right Pre-tensioned & Force-limiter Seat belts, Seat belt Reminders, Child Safety Locks (Electronic), Child and Pet Presence Detection, 360° View Camera with Transparent Chassis, 360° Dash Camera, Tyre Pressure Monitoring System (TPMS).

Are the interior fabrics vegan-friendly?

Yes, the seats and steering wheel are.

Does it have reverse assistance?

Yes, alongside the 360° View Camera, you will have Rear Collision Warning (RCW), Rear Cross Traffic Alert (RCTA) and Rear Cross Traffic Braking (RCTB).

Does it have emergency steering assistance and braking?

Yes, many features and systems will help assist the driver, such as; Integrated Adaptive Cruise Control (IACC) Front Collision Warning (FCW) Automatic Emergency Brake (AEB) Lane Keep Assist (LKA) Lane Departure Warning (LDW) Car Follow, Stop & Go Safe Distance Warning (SDW) Traffic Sign Recognition (TSR) Intelligent Speed Limit (ISL) Blind Spot Detection (BSD) Lane Change Assist (LCA)

Does it have regenerative braking?

Yes

Does it have 5G & Wi-Fi connectivity?

Yes.

Does it have personalised voice commands?

Yes, say ‘Hi Deepal’!

Does it have a remote smartphone application?

Yes, download the MyChangan App in both the Google Play Store and Apple Appstore. You can then view information about your vehicle and control features such as heating and climate.

Can I connect my smartphone device to the vehicle?

Yes, you can connect wirelessly to both Android Auto and Apple CarPlay. You can also utilise Bluetooth functions.

What kind of keys do I get?

With your brand-new Deepal S05, you will get 2 Smart Keys.

Can someone else drive my car?

Yes, as long as the person is insured to do so, you can share the Digital key to allow access.

Does my vehicle have a tracker?

No, we do not provide a tracking service. However, we are working on making this technology available soon. Currently, you are protected by a Thatcham Category 1 alarm and immobiliser.

How often will a service be needed?

Every 12 months or 12,000miles whichever is sooner.

I have run out of charge and cannot unlock the car.

There are steps detailed in the Deepal S05 User Manual on pages 231-233 that guide you to manually open the doors from either the inside or outside. From the outside you can use the emergency unlocking device. 1. Open the left rear bumper access cover 2. Connect an external power supply: red (+) to the positive terminals and black (–) to the negative terminal 3. Once connected, unlock the vehicle immediately, then disconnect the power supply Important: • Do not let the cables touch metal parts of the vehicle to avoid a short circuit. • Do not leave the external power supply connected for more than 30 seconds.

What are Changan UK doing to help the insurability of its vehicles?

We have worked closely with Thatcham Research and the UK insurance industry to ensure our vehicles are fully insurable and competitively rated. By demonstrating our safety technology, repairability strategy, approved repair network, and parts supply chain, insurers have the information they need to assess risk accurately. Independent checks across major insurers and comparison platforms show premiums are coming through at competitive and affordable levels for a wide range of drivers. As more UK data becomes available over time, insurance ratings are expected to continue improving.

Can I get insurance as part of my vehicle order with Changan?

Not yet, but we hope to have a customer offer very soon!

How is the cover underwritten?

Your cover would be underwritten by your insurance provider.

So my insurance is not with Changan?

No, even when we launch enhancements to our offer, motor insurance will never be underwritten by Changan Automobile UK.

Can I purchase additional products such as GAP and wheel cover?

Yes, ancillary products are available.

What if I need to make a claim?

Claims management will be the responsibility of your insurance provider.

What if I have an issue or a complaint about my insurance product?

You will need to raise any issues or complaints directly with your insurance provider.

Do Changan UK recommend any particular insurance providers?

Unfortunately, we cannot recommend a particular insurance provider. Through our work with Thatcham and the ABI we understand all providers are willing to cover our vehicles. Our rigorous testing of comparison sites has shown that customers are likely to see cheaper quotes on uswitch.com or confused.com.

What is the warranty coverage?

You can find all of our warranty information here. We offer a 7-year or 100,000 miles (whichever comes first) basic coverage.

Are there conditions for the warranty to apply?

Yes, your Changan vehicle must have a full-service history, in line with our recommended servicing schedule and using Changan-approved parts.

Do parts come with a warranty?

Yes, 12 months.

Does the high-voltage (HV) battery have a state-of-health warranty?

Does the high-voltage (HV) battery have a state-of-health warranty? Yes, the threshold is 70% and HV battery warranty is 8 years or 124,000 miles (whichever comes first).

Is the warranty transferred to a new owner of the vehicle?

Yes, provided the vehicle is still within the coverage period.

Is there a warranty coverage for commercial use of the vehicle?

Yes, warranty is limited to 3 years or 60,000 miles (whichever comes first)

Can I charge at home?

Yes, if you have a home charger, you can use either a tethered or untethered cable.

How often do I need to charge?

This is dependent on how often you drive your vehicle. You can charge from 30-80% in approximately 35 minutes.

Where are my nearest charging stations?

There are many applications you can utilise to find your nearest charging station. While in your vehicle, you can search for these using the satellite navigation system.

Is the national infrastructure ready for EVs?

Yes, the UK is actively working to build out its EV infrastructure and is considered one of the more prepared nations, but it's a continuous, challenging build-out requiring sustained investment, innovation, and collaboration to fully meet future demand and ensure a smooth transition.

Can you overcharge?

No, you cannot overcharge an EV because there are built-in battery management systems that prevent it. These systems stop the charging process at 100% and use a "trickle charge" to keep the battery topped up as needed, but avoiding constant full charges is still recommended for long-term battery health.

Is it safe to charge overnight or in the rain?

Yes, it is completely safe to charge an EV overnight or in the rain, as all EV charging equipment (cables, ports, home chargers) is designed to be waterproof, sealed, and built with multiple safety systems to handle wet conditions and standard adverse weather like rain or snow. Just avoid extremely harsh conditions like severe storms with high winds or charging in deep, standing water where components could become submerged, and ensure your equipment isn't visibly faulty.

What should I do if I do not use the car for a long time?

To help prevent unwanted battery drain when not using your vehicle for extended periods of time, store it in a garage or temperature-controlled environment to avoid weather extremes. Regularly monitor the battery’s state of health through the MyChangan App, and adjust vehicle settings, such as scheduled charging or energy-saving modes, while disabling unnecessary features like cabin preconditioning. Maintaining the battery between 20% and 80% charge, and aiming for around 80% before leaving the vehicle parked for an extended time, further supports long-term battery health and minimises charge loss.

Do I need my own charging cable?

No, a type 2 cable will be provided with your vehicle. Some charging stations will provide a tethered cable connection.

What should I do if my vehicle does not charge/stops charging?

Ensure the charging station is functioning and the vehicle is correctly connected. Please follow any instructions provided by the charging station or vehicle. Ensure you have a method of payment and seek assistance from any staff available at the charging station. If you continue to face problems, please reach out to our Customer Care team on 0203 675 6252.

What happens if I run out of charge?

When driving the vehicle and the charge decreases to 10%, the driver will be prompted by messages on the central control display that the battery is low and reminding the customer to charge as soon as possible. Power will become limited with rapid acceleration not possible. When the battery level reaches 5% the vehicle speed will be restricted to 30mph.

Can I still enter the car if it runs out of charge?

Yes, you can. As the vehicle requires charge to allow for keyless entry and remote functionality, you will not be able to enter the vehicle using the Smart Key or My Changan smartphone application. For the Deepal S07 you can use the key blade provided and for the Deepal S05 you can connect an external power supply to allow the Smart Key to be used. See the Deepal S05 section of the FAQs for more details.

Do Changan UK recommend a Wallbox provider?

We do not currently recommend a particular brand of home charger. We are working on a partnership that will soon allow customers to book home charger installations post-order.

Do Changan UK offer a card charge?

Not currently but we will launching a charge card solution very soon!

Does Changan Automobile offer leasing for private and business customers?

Yes, we offer leasing for both private and commercial customers. Please speak with your local Changan Dealer for more information.

What financing models does Changan Automobile offer?

We offer various financing models. Please speak with your local Changan Dealer for more information.

Is there an option to take over the vehicle at the end of the leasing period?

The option to take over the vehicle at the end of the lease period exists but must be agreed with your Changan Dealer before the contract is signed.

Can I apply for leasing or financing directly online?

Financing and leasing offers are arranged exclusively through our dealer network. Online processing is currently not possible.

What documents are required for a financing request?

You can obtain all the necessary financial documents from your local Changan Dealer when placing your order with them.

Who can I contact with a question about commercial leasing?

Your local Changan Dealer can provide you with a customised leasing quote.

Can I part-exchange my old car?

Yes, please speak with your local Changan Dealer. You can use the value of your old vehicle towards the purchase of your new Changan.

I am interested in becoming a Changan Automobile contractual partner. Who can I contact?

If you would like to become part of the Changan UK dealer network, please send your inquiry to: ukdealerapplications@changaneurope.com - details on the requirements and the process can be found here: Partners Changan UK

How can I order a vehicle?

You order your vehicle directly through your local Changan Dealer. The Dealer Locator page can help you find your closest Changan Dealer.

What are the current delivery times for Changan models?

There is stock availability for immediate delivery. If a vehicle needs to be built to order, the delivery time is approximately 3 months.

How does the vehicle handover work?

The vehicle is handed over at your local Changan Dealer. You will be shown around the car with some in-car features demonstrated for you. Your Changan Dealer will help you choose your preferred settings and set up the MyChangan smartphone application for you to utilise.

Do I need to bring anything to collect my vehicle?

To collect your vehicle, you must present a valid driving licence and evidence of your insurance cover to your local Changan Dealer. The same conditions apply if you arrange for the delivery of your vehicle.

Is there a possibility for a test drive before ordering?

Yes. You can arrange a test drive at any time. This can be requested on our website, here. You can select your preferred Changan Dealer, and they will contact you to arrange a convenient time. Alternatively, you can directly contact your local Changan Dealer to arrange.

What ways can you buy a Changan model?

Your local Changan Dealer will be happy to explain the different purchasing methods. They will give you all the details you need to make an informed decision about the right product for you.

Can I buy a used Changan?

Not yet, but please speak with your local Changan Dealer for more information.

How long is the test drive allowed?

Usually, a test drive would take up to an hour, and you can expect to drive 10-20 miles to experience the vehicle's full capabilities. If you would like an extended test drive, please speak to your local Changan Dealer.

Will I be the driver or the passenger?

Either way, it is totally up to you!

Can I take children on a test drive?

Yes, ensure all safety measures are followed, and child seats are used where necessary.

What do I need to bring?

Your driving licence is essential. You may need to provide a DVLA check code too; your local Changan Dealer will help you retrieve this.

Who provides the in-vehicle satellite navigation maps data?

Here.com

Will Changan Automobile release regular updates to the satellite navigation system?

Yes, optimisations will be made via over-the-air software updates. See section “Software Updates – Over the Air (OTA)” below.

How do I change the map view?

You can typically select different map views, such as 3D or satellite, through the settings.

Do I need an internet connection for satellite navigation to function?

Yes, to provide real-time updates; however, if the signal is temporarily lost, your satellite navigation will continue to function in offline mode.

The satellite navigation is showing my location incorrectly or is not moving.

Ensure the vehicle has a clear view of the sky and is not in an area with poor signal (e.g., a covered car park). If the problem persists, this could indicate a hardware issue, and you should contact your local Changan Dealer, who will help diagnose the issue.

Is there a Changan app for my vehicle?

Yes. The MyChangan App provides users with several services, including but not limited to range and battery status, charging progress and scheduled charging, status check of doors and windows with locking and unlocking options.

Download here:
Android
Apple

How do I register for an account?

All you need is an email address! Follow the in-app prompts to complete registration.We also have a customer guide you can follow with useful screenshots of every step you need to complete to access the MyChangan App.

What email address should I use for my account?

Your local Changan Dealer will have already asked you to provide them with your email address at time of purchase. This could be your lease company if you are a fleet customer. This email address will have been used to register and bind your vehicle ahead of delivery. Please ensure you use the same email address when completing the bind process.

How do I bind my vehicle to my account?

Your local Changan Dealer will initiate the bind between your vehicle and your account. You will be asked to finalise this once in the MyChangan app.

How do I personalise my vehicle?

There is a QR code on the central control display that allows you to save many personalised settings. You will find many features are customisable within the Central Control Display. Holding the home screen allows you to personalise your widget view. When in the App Menu, you can select the cog symbol; this will allow you to move apps to and from the menu bar. Please review all settings and configure preferences before driving.

Can I have multiple users in the app?

For safety reasons, only one user can bind and control the car at a time. However, if you want to allow family or friends to use your vehicle, you can use the ‘share key’ function in the app.

I am no longer connected to my vehicle. What should I do?

If you are sure you have logged in with the correct email address, then please contact your local Changan Dealer who will be able to assist further.

The MyChangan app remote features are not functioning.

Please ensure your vehicle is parked in an area with good network coverage. The lack of a signal can prevent the remote features from functioning. If the problem persists in an area of good network coverage, then please contact your local Changan Dealer.

How do I connect my car to Android Auto or Apple CarPlay?

Through the central control display, navigate to Settings > Network & Connections > Bluetooth. This will search for and connect to devices via Bluetooth. After a device's first successful Bluetooth connection, if the device meets the conditions for Android Auto connection, an automatic pop-up will appear with a "Enable Android Auto" prompt. Once the connection is successful, the vehicle system will automatically switch to the Android Auto screen mirroring page. The same steps can be followed for Apple CarPlay connection.

I get a ‘Privacy Mode’ message when trying to access the MyChangan App homepage

Your vehicle must be in connected mode to access the homepage of your app. To switch between connected and privacy mode in your vehicle, please go to Vehicle Settings > Privacy and accept the T&Cs presented on screen.

I get a ‘Purchase Region not Recognised’ message when trying to log in to the MyChangan App

This is where the region you have selected in the app does not correlate with the IP address of your device. You may need to switch off any VPN being used.

I get a ‘Unable to find your Vehicle Purchase Record’ message

You will see this if your vehicle has not been set up fully before delivery. Please contact your local Changan Dealer who will be able to assist at this stage.

I am not receiving a verification code

Please ensure you are using the correct email address connected to your account and attempt to log in using your password instead of a verification code. If the code is still not received, please contact our Customer Care team.

I cannot use the MyChangan App for keyless entry

This is expected behaviour. You can utilise the app to unlock and lock the vehicle by pressing the in-app buttons but the vehicle will not recognise your phone or app to allow for keyless entry. Your smartkey does have this functionality.

What does OTA mean?

Over-the-air software update. Traditionally, vehicle software updates were completed at a workshop. Now you can update your vehicle anytime, anywhere!

How often will the software be updated via OTA?

Several times per year.

How long does an OTA software installation take?

Be prepared that it could take up to 1.5 hours. It is dependent on network coverage, so it could be quicker!

Why are we providing OTA software updates instead of doing it at the workshop?

OTA updates are provided because they offer significant advantages in convenience, efficiency, safety, and cost savings compared to traditional workshop visits. OTA allows the product to continuously improve.

Which car models can have the software update through OTA?

All Changan Automobile models are OTA compatible.

What is Changan Automobiles' privacy policy?

You can find our privacy policy on our website. It regulates the processing, storage and rights of user data.

Are you REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals) compliant?

Yes, you can find all the information here.

Are you regulated by the FCA (Financial Conduct Authority)?

No, we currently do not need any FCA permissions. However, all our Changan Dealers are.

Are you accredited with the TMO (The Motor Ombudsman)?

Yes, we are. You can find all the relevant information regarding Complaints Handling page.